Our Testimony project where our consultants helped client to restructure Operational delivery resulting in cost efficiency & better service availability.
Leading Service Provider in BFSI Sector, with worldwide Operatons.
The Asia PAcific regional Department had invested for years to build a local regional BAU team & infrastructure as a basis of subsequent transformation in past few years. As a result client had the challenge of Infrastructure cost overshooting, local attrition and other compliance issues.
Due to the influx of growth from emerging market and a global direction to expand existing infrastructure, The head of global IT infrastructure department had a mandate to have local 'Zero BAU' unit with, more focus on client projects. This resulted in need to setup an offshore delivery center to manage day to day Infra BAU tasks with 24/7 command center, using ITIL process
Scope: To setup a Managed service Model with end to end delivery support in two phases
Duration: 8 Months
Duration: 6 Months
"This project ensured that we have a consistent level of services across the existing AXA Asia countries (Hong Kong, Singapore, Indonesia). We have also improved the quality of service and are ready for further scope expansion (Thailand being the perfect example for this) with a 'Service based pricing' model and a clear description of the services'. 'This has helped us in get closer to an aspirational 'zero BAU' for the AXA Tech Asia teams, with a redeployment/better focus on our client projects. "